What types of fitness equipment do you offer?
We offer treadmills, ellipticals, spin bikes, and other home gym machines from trusted brands.
Do you provide delivery and installation?
Yes, we offer nationwide delivery and professional installation services for most products.
Are your products covered by a warranty?
All Longwell products come with a manufacturer-backed warranty, typically covering parts and labor for 1–10 years depending on the item.
Can I track my order after purchase?
Absolutely! Once your order ships, you’ll receive a tracking number to monitor its progress.
Do you offer financing or payment plans?
Yes, flexible financing options are available at checkout for qualified customers.
How do I maintain my equipment?
Each product comes with a user manual and maintenance guidelines. We also provide online tips for cleaning and care.
Can I return or exchange a product?
Yes, we have a return and exchange policy. Please check our Returns & Exchanges page for full details.
Do you provide customer support for setup or troubleshooting?
Yes, our support team is available via phone, email, and live chat to assist with assembly, troubleshooting, and product questions.
Are your machines suitable for all fitness levels?
Yes, our equipment is designed for beginners through advanced users, with adjustable resistance, speed, and incline.
Can I use my own devices with the equipment?
Most machines support smartphones, tablets, and wearable fitness devices, allowing you to track workouts and stream content.
Other inquiries? Let's chat.
Please email us at support@longwell.fit